Responsible Gambling Document - February 2019

The Responsible Gambling Document is currently under revision. In the interim until the document is completed the following forms are current and can be used.

For matters pertaining to the Responsible Gambling Document please contact the Gaming Care office on 8100 2499.

Codes of Practice

Clause 45A(4) of the Gambling Codes of Practice (Codes) requires that a gaming provider provide a copy of the Code (or a summary document approved in writing by the Commissioner) to any person who requests it.  Failure to provide the current version of the Code to CBS Inspectors on request can often result in an expiation notice being issued.  The Code may be downloaded in full here 

To reduce red tape and make it easier for licensees to comply with the Code, Gaming Care (as part of a joint initiative with Club Safe) submitted a summary document for approval.  The summary includes simplified information on what Licensees and Gaming Staff are required to do as part of their obligations under the Code.  This summary document was approved in writing on 23 May 2017.

The summary document may be substituted for the Code of Practice in your Responsible Gambling Document, and may be provided to any person who requests it in place of the Code.  You can download the summary document here

Note that licensees should always refer to the full code.

If you have any questions regarding the summary please contact your Gaming Care Officer, or our office on 8100 2499.

Self Assessment Compliance Audit Checklist

Consumer and Business Services (CBS) have developed a Gaming Self-Assessment Compliance Audit Checklist to assist licensees in assessing their level of compliance with legislation, regulations, licence conditions and codes of practice for gaming and wagering.

Where the self-assessment checklist makes reference to policies and procedures, venues with Responsible Gambling Agreements in place may refer to their Responsible Gambling Document for compliance with these matters.

The Code makes reference to a “peak body”. For the purposes of this reference and in relation to clause 10B(1)(a) of the Gaming Machines Act 1992, the Independent Gambling Authority has approved Gaming Care and Club Safe as Recognised Industry Bodies. Licensees that have a Responsible Gambling Agreement with either of these bodies are exempt from certain clauses of the Codes.

The checklist can be downloaded directly from CBS here.

If you have any questions regarding this or other aspects of the codes, please contact either your designated Gaming Care Officer or our office on 8100 2499. 

Gaming Signage and other Responsible Gambling Resources

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The signage requirements under the Gambling Code of Practice commenced from 1 July 2014.

The new signage, including links for files for display on TV and ATM screens, is also available from the Office of Problem Gambling here. Please note orders for hard copies of the signage is made through Winc. Frames for this signage can be ordered from the AHA|SA here and some additional signage is available from the AHA|SA here.

Gambling Helpline business cards and other pamphlets and books can be ordered here.

For further information or assistance with required Gaming signage, please contact your Gaming Care Officer.

BOEN forms and information

You can access information on how to add gaming staff and barring records to the Barring Online Employee Notification (BOEN) system through the website here.

You can download the forms required to add venue administrators or gaming staff to BOEN below.

Stay on Track App

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The Office for Problem Gambling has launched the STAY ON TRACK app. The app can be downloaded for free for both iPhone and Android based Smart Phones. For further information please click here.

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