Gaming Care was established in 2005 by the Australian Hotels Association South Australian Branch as a responsible gambling early intervention agency, and has been recognised by the Independent Gambling Authority under the Gaming Machines Act 1992. The goal of Gaming Care is to minimise the harm caused by problem gambling behaviour in all South Australian Hotels with gaming machines by working collaboratively with venue staff, Gambling Help Services, and other Government and Non-Government Community Service organisations. Hotels which enter an agreement with Gaming Care are exempted from some provisions of the Gambling Code of Practice and are required to give Gaming Care free and unrestricted access to their staff.
In addition to assisting licensees and hotel staff with their compliance obligations, Gaming Care encourage and support venue staff through education and training regarding recognising problem gambling indicators and assistance in accurately documenting patron behaviour. The aim is to provide staff with confidence and skills required to engage directly with patrons who are showing indicators of potential problem gambling behaviour so they may intervene early and refer the patron to a gambling help service or offer other support options if required.
In its 2011 review of the Code of Practice, the IGA stated ‘The approved intervention agency initiative—resulting in the formal recognition of Gaming Care and Club Safe—has proven to be a quiet success. These organisations have gone about their business of making this State’s licensed gaming areas much more sensitive to what is actually happening in them.'