Gaming Care’s responsibilities is to the Hotel sector with gaming machines.

There are regulatory obligations on Hotels with gaming to abide by the Codes of Practice. For venues to attain and keep exemption from five  specific clauses within the codes there is an obligation for venues to enter into a formal agreement with the Agency.

Gaming Care’s broad range of responsibilities includes:

• Maintaining regular contact with venue licensees, managers and gaming room staff through personal visits, telephone support and the distribution of up to date and appropriate information
• Ensuring that contact and communication with venues is ongoing and includes the provision of support and resources that can assist in the identification of problem gambling
• Establishing and maintaining links between venues and their management and staff and local gambling support services
• Creating awareness of gambling support services amongst patrons via appropriate initiatives
• Assisting venue staff with advice and support in relation to barring and self exclusion processes
• Carrying out audits of venues for compliance with Codes of Practice
• Participating in the development of local initiatives to address problem gambling including facilitating collaborative partnerships between venue staff and local gambling help service counsellors
• Support venue management and staff undertake interventions with patrons that have been identified as experiencing difficulties with their gambling behaviour 
• Identify emerging issues and trends, with information to be passed on to the AHA|SA